Refunds and Returns Policy
We offer a refund, exchange or credit in the following circumstances:
• An item is faulty
• Change of mind within 21 days of purchase (Books only)
Products are to be returned in an un-damaged, as-new condition to qualify for a refund (except where faulty), with a copy of the receipt.
Items that are returned blemished or damaged will not qualify for a refund, however where possible, we can take them on consignment for you and sell them on your behalf as second hand.
The following products are not able to be returned (unless faulty)
• Digital products (including eBooks)
• Stationery (including calculators)
• Special order items
• Custom Books
• Second hand books
This refund policy is for items purchased or collected in store.
Returning Online Orders (Delivery)
If you need to return an item that was purchased in error, please return the book to us within 21 days along with your receipt, ensuring adequate packaging so the book is not damaged (if returning via post). Once we have assessed the book and determined it can be resold, you will receive a refund, less original postage. If the book is received damaged, it will be returned to you at your cost. Please DO NOT refuse the parcel upon delivery. Lilydale Books does not cover the return postage cost. It is up to the customer to cover the cost of returning an unwanted item. If you refuse the parcel, we will deduct the cost incurred to return the parcel from your refund ($12.00).
Once your eBook code has been activated, we will not be able to provide a refund as it is deemed as used and unable to be on-sold. Please select wisely when purchasing an eBook. If you have not activated your eBook code, please contact us so we can assess eligibility for a refund.
Receiving Your Refund
The refund will be supplied in the same method used originally to pay. For example, if an item was paid for via EFTPOS, the funds will be returned via EFTPOS.
If your refund is being returned electronically Eg. via EFTPOS, please allow up to 10 business days for the funds to clear in your account. If you have not received your refund after 10 business days please email us at firstname.lastname@example.org.