Privacy Policy

Our Commitment 

Lilydale Books Pty Ltd (ABN 30 160 957 004) and associated entities (Lilydale Books) are committed to maintaining our clients’ privacy and security. We are committed to best practice procedures in the way our client’s personal information is stored and handled. This Privacy policy explains how we handle personal information and how we interact with you online.

This Privacy policy may be updated from time-to-time and we will let you know of any changes by posting a notice on our website.

All information Lilydale Books receives from its customers is protected by a secure server. The secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.


The Information We Collect

We collect personal information for the purposes of conducting our business, being the sale of books, stationery, digital and related products. 

We receive and store information you provide to us on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address and email address to enable us to send information or process your order that you have placed on behalf of a school or student or for other related purposes.

You may elect not to provide this information but Lilydale Books cannot guarantee best service as this information may be pertinent to providing you with goods or services. For example, we will be unable to assist with your enquiry or accept, process and fulfil your order if you choose not to provide information including but not limited to an address to deliver your order.

We may also collect other information, including but not limited to, the name of the student that an order is for, the school that the student attends and their year level. We may also collect additional information at other times, including but not limited to, when you come into our store, when you place an order, provide feedback, change your content or email preferences, respond to a survey, or communicate with Lilydale Books customer support or queries.


Why We Collect Your Information

Lilydale Books collects and retains personal information to enable us to provide you with quality goods and services, fulfil our legal obligations, conduct marketing, maintain your contact details or as otherwise authorised by you.

If you wish to cease receiving such information you may let us know either by email or phone, or unsubscribing at any time and your request will be actioned as soon as possible.

In general, we will use your information for the primary purpose for which it was collected, fulfilling your order or to otherwise enable us to carry out our business. We may use it for a related secondary purpose where you would reasonably expect us to use or disclose the personal information for that secondary purpose.

We may use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.


How We Collect Your Information

Information is collected from you when you place an order online or in-store. We collect personal information about you directly from you – this can be in person, in documents you give us, from telephone calls, emails, your access to our website or from transactions you make. 

Generally, we collect information directly from individuals however we may also collect information from your school. In this circumstance, consent is provided by the school to obtain details which will only to be used to provide you with your products.


Security of Information

We keep personal information in physical and electronic records, at our premises under security and the premises of our service providers, which may include storage on the cloud. Where this occurs, we take steps to protect personal information against misuse or loss. We use security procedures and technology to protect the information we hold. Access to and use of personal information within Lilydale Books seeks to prevent misuse or unlawful disclosure of the information – this includes internal policies, auditing, training and monitoring of staff. 

If other organisations provide support services, we require them to appropriately safeguard the privacy of the information provided to them. 

Where the personal information we collect is no longer required, we delete the information or permanently de-identify it in accordance with relevant laws and our policy.


Providing information to Third Parties

Lilydale Books does not and will not sell or deal in personal or customer information. Lilydale Books will only disclose your information to third party service providers (i.e. payment gateways, courier, software providers, schools etc.) in order to provide you with goods or services you have purchased. 

In the circumstance your information is passed on to these third parties, it is solely to provide you with goods that you have purchased. Eg. eBooks or digital material or fee based products that have been purchased.

Lilydale Books performs due diligence by ensuring these third party operators are also safe guarding the information that is provided to them.

If you have placed an order for textbooks or stationery or if we have collected money on behalf of a school from you (such as payment of a fee) we may disclose your information, information about your student and details regarding your order (such as what items you have purchased) to the school that the student attends.


Dealing with Lilydale Books Online 

When you visit Lilydale Books’ websites you will browse anonymously unless you have logged into a ‘My Account’ feature of the website. 

For all visitors to our web site, we use cookies to collect anonymous information such as the server your computer is logged on to, screen resolution, referring websites, your browser type (for example, Internet Explorer, Chrome or Firefox), and your IP address. (An IP address is a number that is assigned to your computer automatically and required for using the Internet). We may also derive the location associated with an IP address. And other information transmitted by your browser.

Once you have logged into the ‘My Account’ section of the website, or provided us with personal information by completing a form online, we may be able to identify you and we may combine that with other information in order to provide you with a better online experience. If you would prefer not to be identified you can delete the cookies and reconfigure the cookie preferences on your internet browser (see below). 


Keeping Information Accurate and Up to Date 

We take reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete. 



A 'cookie' is a packet of information placed on a user's computer by a website for record keeping purposes. While cookies are not considered personal information, they are generally used on Lilydale Books’ sites to: 

• access online services - if you log into our secure areas on our website we will use cookies to authorise your access and save your preferences 

• manage advertising - when you see one of our ads on a third party website, cookies are sometimes used to collect anonymous information about the page you visit and the type of software you are using 

• monitor traffic - we use anonymous information to track how people are using the Lilydale Books’ site. This may include time of visit, pages visited and some system information about the type of computer you are using 

• monitor your use of our website - if we have identified you as a result of you logging into a ‘Your Account’, accessing our website from a personalised communication or providing us with personal information by completing a form online, we may use cookies to collect personal information about you. 

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. (Each browser is different, so check the Help menu of your browser to learn how to change your cookie preferences). 

If you disable the use of cookies on your web browser or remove or reject specific cookies from Lilydale Books websites or linked sites, then you may not be able to gain access to all of the content and facilities on those websites. 


Contact us 

Lilydale Books is committed to its customers’ privacy be respected in accordance with the above policy. If you have any questions regarding this policy or wish to request access to or correction of your personal information we hold about you please contact Lilydale Books at


Lilydale Books performs due diligence by ensuring these third party operators are also safe guarding the information that is provided to them.