Frequently Asked Questions

Opening Hours

What are your regular business hours? (March to November)

During the year (March to November) we are open:
Monday to Friday 9AM – 5:00PM

What are your Summer trading hours?

During Summer (December, January and February) we have the following extended trading hours:
Monday to Friday 9AM – 5:30PM
Saturday 9AM - 12PM

Stock Availability

Can I check to see if you have a book in stock?

Yes, to check if we have an item in stock check our website through the catalogue or call to confirm availability. We endeavour to list the most accurate stock levels on our website but occasionally these numbers can be incorrect. Therefore due to stock fluctuations we recommend customers call to reserve items.

Can I reserve a book for collection?

Yes you can reserve a book for 10 business days without prepaying. Though we do recommend prepaying if you need the item held for longer than 10 business days.

Can I reserve a second hand book for collection?

Yes second hand books can also be reserved for 10 business days. We do not take prepayment for second hand books.

Online Orders

How do I check the progress of my online order?

The progress of your online order can be checked by clicking on the link below. You will need to have your Verification Number or Order Number.

You will receive a text message and an email when your order has been shipped or is ready for collection.

How long does it take to ship my online order?

We endeavour to deliver goods within 3-5 business days. Most items are shipped within 2 business day of an order being placed, however some items can take longer. A customer service representative will contact you with an estimated delivery date if there is a delay. During peak periods especially during December and January you may experience longer delays with your order.

What happens if I order a book that has not been published?

The item will remain on order for you and sent as soon as the item is published.

What if there is an item out of stock?

You will be contacted by a customer service representative who will provide you with an approximate due date. It will remain on order for you and sent as soon as the item is back in stock. Alternatively you can request a refund to be processed.

Is it safe to use my credit card on your website?

Yes. We do not store any credit card details and use a secure standard industry payment system with SSL security encryption certification.

Can I order second hand books online?

Due to the demand and influx of second hand books we cannot list second hand books on our website. You can reserve second hand books by calling us on 03 9739 6186. They can be reserved for 10 business days without prepayment.

What payment methods do you accept online?

We accept payment via credit card or Paypal.

Booklist Orders

My booklist is through a different supplier, can I order through Lilydale Books?

Yes there are a few options to order your booklist through us:

  • Request your booklist to be added to our website if it is not already listed.
  • Place your order over the phone
  • Email your order
  • Drop your booklist in store and wait while it is collected
  • Drop your booklist in store and request a date to collect it

Do I have to pre-order my booklist?

You don’t have to pre-order your booklist but we do recommend this method as priority of stock is given to pre-ordered lists.

Where can I pick up my booklist from?

Booklists can be collected at our store, delivered to your address or collected from your school on the specified date determined by your school (this date is listed on the front of your Lilydale Books booklist).

What happens if I can’t make it to the School Collection?

We accept payment via credit card or Paypal.

Where can I get a copy of my booklist?

A copy of your booklist can be found clicking on the link below.

In-Store Orders

Can I come in store without pre-ordering a book?

Yes you can come in store and collect books without pre-ordering. It can be very busy during the back to school period and wait times can be long. We recommend using our pre-ordering service of home delivery or school collection.

Do I have to prepay for my booklist?

Only orders that are made through our website require prepayment.

What payment methods do you accept?

We accept Cash, EFTPOS/Credit Card and Money Orders from Australia Post. We DO NOT accept cheques.

What if there is an item out of stock?

If an item is out of stock it will be placed on back order for you. We will notify you as soon as it comes in. If you have prepaid for the item it will remain on hold for you. If you have not prepaid for the item it will be reserved for 10 business days.

What if there is an item out of stock at a School Collection?

If an item is out of stock it will be placed on back order. As soon as it comes in it will be delivered to your student at their school.

Secondhand Books

Do you take orders for second hand books?

We do not take orders for second hand books. We recommend calling to check availability or leave your booklist to be filled with as many second hand items as possible. However we cannot guarantee stock of second hand books.

Do you have a list of second hand books you accept?

As the list of second hand books that we take is extensive we recommend coming in store with your books so we can assess them in person.

When do you take second hand books?

This year we will accept second hand books from Monday November 13, 2017 to Monday January 8, 2018. Second hand books can be purchased throughout the year.

All books are taken on consignment. For full terms and conditions regarding second hand books click here.

When can I check whether my second hand books have sold?

Customers can check to see whether their books have sold from Monday February 12, 2018. From the date second hand books have been accepted customers have 18 months to claim. No claims will be recognised after this period. Second hand books will not be checked over the phone.

Do you pay cash for second hand books?

All books are taken on consignment. After Monday 12, 2018 - If the total amount of books you have sold is under $100, cash will be paid. If it is over $100 a refund will be given via EFTPOS.

For full terms and conditions regarding second hand books click here

Can I check over the phone whether my second hand books sold?

Second hand books will NOT be checked over the phone. Customers must present their second hand consignment in person at Lilydale Books. Customers can check to see whether their books have sold from February Monday 12, 2018.

Refund Policy

What is your refund policy?

We offer a refund, exchange or credit in the following circumstances:

  • An item is faulty
  • Change of mind within 21 days of purchase (Books only)

Products are to be returned in new condition (except where faulty) with a copy of the receipt. Books that are returned in an unsaleable condition will not qualify for a refund.

The following products are not able to be returned (unless faulty)

  • Software (including eBooks)
  • Flexibooks (where shrink wrap is opened)
  • Stationery (including calculators)
  • Second Hand Books
  • Special order items 
  • Custom Books

Other Terms and Conditions

Other Terms and Conditions

For full terms and conditions please see our Terms and Conditions here:

Why do you collect phone numbers in store?

We collect phone numbers in store to retain a record of what you have purchased. In case you need to return an item, print a duplicate receipt etc. this is how we will locate your order.

We do not pass on your details to any third parties and your details will not be used for any marketing purposes.

You can opt not to provide your telephone number.


What is a flexisaver?

FlexiSavers are packaged as shrink-wrapped, looseleaf pages — making them ideal for student binders. All FlexiSavers are designed to fit in 2-ring, 3-ring and 4-ring binders and include access to digital.

Can I get another copy of my receipt?

Yes, for a duplicate receipt come in store with identification and your phone number and we will be able to print you a copy.

How do I apply for a job at Lilydale Books?

To check for available positions please see the Employment section of our website.


How do I access my eBooks?

This year all eBooks will be distributed electronically and not on registration cards (as they previously have been).

All of your eBooks that you have purchased will be listed on your receipt under ‘eBooks Purchased’. You will also find your Purchase Confirmation ID.

To download your eBooks follow these instructions:

  1. Go to
  2. Under the heading ‘I’m New to Educational eBooks’ enter your Purchase Confirmation ID (this is found on your receipt). This can be sent by SMS upon request.
  3. Enter your student’s email address*.
  4. All of the eBooks that you have purchased from Lilydale Books will be found here. There will also be instructions on how to download or access your eBooks.

*Using your student’s email address
It is important to use your student’s email address. Each student’s account will store the eBooks that have been purchased for them. If you are a new student or you don’t have an email address we recommend waiting until orientation day or the first day of school. The school will advise on your email address or provide you with one. Alternatively you can create one with Gmail:

More Information on eBooks

For all eBook related inquiries refer to our FAQ’s on our eBook website

Australia in international politics

Author: Stewart Firth

The world changed for Australia after the terrorist attacks on the US on September 11, 2001 and the Bali bombings of 2002. Security became the dominant theme of Australian foreign policy. Australian military forces remained in Afghanistan years later, opposing the terrorist threat of the Taliban, while hundreds of Australian troops and police worked with public servants to build the state in Asia-Pacific countries such as East Timor and Solomon Islands.